
So my blog for today is going to be short, sweet, and directly to the point; which is (ironically) the antithesis of the subject toward which I'm about to rant.
Does anyone else have Alltel (its entirely possible I'm spelling this wrong and it should read "Altell". It's definitely a 50/50) as their cell phone carrier? If so, please comment on here and back me up on this.
Now, I'm not setting out to complain about Alltel's service. Sure, I get dropped calls and in select places my service is better than others; but hey, that's going to happen with all carriers, right? (note: I tried Cingular once and I LOATHED their service; but other friends of mine have Cingular and swear by it. Luck with cell phone carriers is definitely a 50/50).
No, instead of criticizing my service (which seems pointless), I want to talk about the new automated voice recording system(which is pointless) that was implemented about three months ago when Alltel "did maintenance" on their network-wide voicemail system. Suddenly, after this "maintenance" was done, our voicemailboxes began featuring the same computerized woman from before, only she suddenly began speaking with incomprehensible redundancy.
Here is what my voicemail now says to me when I go to retrieve my messages: "You have three unheard voice messages... the following messages have not been heard... first unheard message..."
Why, pre tel, is it necessary for this nasally-pitched-automated-drone-of-a-woman (who sounds a bit like George Costanza's mom, Estelle) to tell me 3 times that which is patently obvious: that I have not listened to the upcoming message? Is it really that important? No, it's not.
So there must be another reason. And, after talking to my friend Chase the other day, I think I know what that reason is: I think it is to get us to stay on the phone longer and to, consequently, expire our precious minutes.
Think about it, phone companies use a similar maneuver everytime you call someone and get their voicemail. Whereas once upon a time you were put directly through to that person's voicemail where you could quickly say your piece and hang-up, now it's far more complicated.
Today, you first have to listen to the automated woman say something like: "..push 1 to page this person (Now, why on earth would anyone want to page the person? Who even knows what a page is anymore--other than Congressman Mark Foley?).
Then, after that option, it tells you to push two for something else, than three for something else... and then, it informs you that if you would like to leave a message, then you should just simply "stay on the line" (umm, duh), and, when you're finished leaving your message, push other buttons for more options.
Give me a second to collect my thoughts here...
...
WHAT OTHER OPTIONS?! It's a freaking voice message! This isn't a Senate Committee Hearing on Nuclear Defense Strategies. Just let me leave the message and hang up; you know, like I used to do before my cell phone was the size of a raisin and my "circle" referred to the culdesac I lived in.
All I'm saying is that the redundancy and the option-overkill is likely part of a grand conspiracy: I think it is geared toward screwing we consumers out of our minutes, and thus, out of our money. Call me a cynic, but I think that's why Estelle Costanza tells me, three different times, that my messages haven't, as of yet, been listened to.
Or, I suppose it's entirely possible I'm wrong about this. It could just be that the American public really is so stupid that we need a little computerized woman to walk us through every single step of how to leave and check a message like we're three-year-olds watching Sesame Street. Who knows.
I suppose it's a 50/50.